FAQ

Welcome to the homysia Frequently Asked Questions (FAQ) page .

We are here to answer your questions and ensure you have the best possible shopping experience. If you need any assistance, please don't hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Processing time: 1 to 3 days (Monday to Saturday)

  • Delivery time: 4 to 7 days (Monday to Saturday)

  • Estimated delivery time: 5 to 10 days (Monday to Saturday)

For more details, please see our Shipping Policy.

Question #2: Do you offer free delivery?

Answer: Yes, delivery is free for all orders. For more information, please see our Delivery Policy .

Question #3: Where is Homysia located?

Answer: Homysia is a French brand . We offer a carefully curated selection of high-quality products, with delivery exclusively available in France .

Question #4: What should I do if I receive a defective product?

Answer: If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days . For more information, see our Return Policy .

Question #5: Can I cancel my order after I've placed it?

Answer: Yes, we offer a 24-hour cancellation period . To cancel your order within this timeframe, please contact us.

Question #6: What is your return policy?

Answer: Our return process is simple and hassle-free. For more details, please see our Return Policy page.

Question #7: When will I receive my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. The refund typically appears to your original payment method within 7 business days , depending on your bank or payment provider. See our Refund Policy for more details.

Question #8: How can I contact customer support?

Answer: You can contact our customer support team via the Contact Us page or by sending us an email to info@homysia.com .

Question #9: Do you ship internationally?

Answer: No, we currently ship exclusively to Germany .

Question #10: Do you have a physical store that I can visit?

Answer: We are an online-only store , which allows us to offer the best prices and a wide selection of products.

Question #11: Can I place a group order for my company or organization?

Answer: Yes, we accept group orders. Please contact our customer service for more information.

Question #12: What is the procedure for exchanging a product?

Answer: For detailed information on product exchanges, please refer to our Return Policy .

Question #13: How can I track my order?

Answer: You can track your order via the Track Order page on our website.

Contact details

Store name : Homysia
Address : 23 rue du docteur Tenon, 91300 Massy
Email : info@homysia.com
Telephone : 06 51 97 71 67